Shipping & Returns

Our current turnaround time is 5-7 business days. We aim to get orders out as quickly as possible, but items are often made to order, so please allow for us time to get your order ready! You will receive an email when your item ships or is ready for pickup! Check your promotions folder as they often go there!

Customs have a turnaround time of 2-3 weeks. If you order "in stock" items along with a custom, your order will ship together within 2-3 weeks.

We ship Canada wide!

Letter mail (Uninsured and Untracked) is available on all orders less than $75.00. Items such as hair clips or larger items may be excluded and subject to tracked shipping upgrades. Lettermail is a flat rate of $6.00.

Please note that there is no insurance with letter mail, once the package leaves our hands we cannot track it and it is the responsibility of the buyer.  Although letter mail can be fairly quick within Canada, please allow up to 6 weeks for delivery.

Local YYC Delivery is available for $6.00 per package. Packages will be sent with a local courier and is only available for addresses within Calgary. If your address is outside of Calgary, and you select this option, your package will be sent lettermail if available for specific items ordered, or you will be contact for shipping options! 

Tracked shipping is available on all orders for a flat rate of $20.00. This will come with insurance and a tracking number provided to you when your items ship. Shipping times vary, but you can typically expect to receive your item within 5-8 days of ship date. Please allow for delays beyond our control. 

Items are Final Sale and returns are not accepted. Please reach out with any concerns. We value customer service and appreciate the opportunity to find a solution that works for us both. We typically do not offer cancellations once an order is placed as often items are cut and made for each buyer, however, please reach out with the circumstance and we can discuss your options. 

International friends - we are currently unable to offer shipping outside of Canada. Please follow us on social media for any future shipping updates!